Casiny Casino Privacy Policy 2026 | Your Data

We collect the information you give us when you register and use your account: your name, date of birth, address, email address, phone number and the country you play from. When you verify your account, we also collect identity documents, proof of address and, where needed, proof of payment method or source of funds. As you play, we record account activity such as deposits, withdrawals, bets, bonus use and support conversations. Our systems also gather technical data, including your IP address, device type, browser and approximate location, including when you use Casiny mobile.

We use your data to create and run your account, process payments, deliver games and apply bonuses according to their published terms. We also use it to confirm you are of legal age, prevent fraud and multiple accounts, meet our regulatory duties and keep our service secure. With your agreement, we may send you promotions and news about Casiny Casino, and you can switch these off at any time. We also analyse usage patterns, in aggregated form wherever possible, to improve our site, fix faults and make our games and support better.

We only process personal data when we have a valid reason to do so. Most processing is necessary to perform our agreement with you, such as running your account and handling withdrawals. Some is required by law, including identity verification and anti-money-laundering checks. Other processing rests on our legitimate interests, such as protecting the platform from abuse and improving our service, balanced against your rights. Where we rely on your consent, for example for marketing messages, you can withdraw it whenever you like without affecting your ability to play.

We do not sell your personal data. We share it only where needed to operate Casiny Casino: with payment providers that process your deposits and withdrawals, with identity and fraud-prevention services that help us verify players, with game providers, and with hosting, analytics and customer-support partners acting on our instructions. We may also disclose information to our licensing regulator, law enforcement or other authorities when the law requires it or when we need to protect our players and our business. Service providers are held to confidentiality and security obligations.

We keep personal data only as long as there is a genuine need. Account and transaction records are retained for the life of your account and for a period afterwards, as required by gambling regulation and anti-money-laundering rules, which commonly means several years. Verification documents are stored for the same regulatory period. Support conversations and marketing preferences are kept for shorter, defined periods. When data is no longer required, we delete it or anonymise it so it can no longer identify you.

You can ask us to confirm what personal data we hold about you and to give you a copy. You can ask us to correct information that is inaccurate or incomplete, and in many cases to delete data or restrict how we use it. You may object to processing based on our legitimate interests, and you can opt out of marketing at any time through your account settings or by following the unsubscribe option in our messages. Some data must be kept to satisfy legal obligations, and we will explain this if it limits a request.

We protect your information with a layered approach: encrypted connections, restricted internal access, monitoring for suspicious activity and regular reviews of our systems. Sensitive documents are stored securely and only staff who need them for verification or compliance can view them. No online service can promise perfect security, so we also encourage good habits on your side. Choose a strong, unique password, never share your login details, log out on shared devices and tell us straight away if you suspect someone has accessed your account.

We use cookies and similar technologies to keep you signed in, remember your preferences, protect against fraud and understand how our site is used. Some are essential for the service to work, while others, such as analytics or marketing tools, depend on your choices. You can manage these settings in your browser and through our cookie controls at any time. For the full list of cookies, their purposes and how long they last, please refer to our Cookie Policy.

If you want to exercise any of your rights, ask a question about this policy or raise a concern, contact our Data Protection Officer through the support channel in your account or the contact page. To protect your privacy, we may ask you to confirm your identity before acting on a request. We aim to respond promptly and will explain our decision clearly. If you remain unhappy, you may also raise the matter with the relevant data protection authority in your country.

We may update this policy from time to time to reflect changes in our services, technology or legal requirements. When we make a significant change, we will notify you through the site or by message, and the updated version will show its effective date. Continuing to use Casiny Casino after an update means you accept the revised policy. Gambling should always be enjoyable and within your means. If it stops being fun, our responsible gambling tools and support options are available to you at any time.